Whogohost

Update @ 08/06/2018 01:35PM

Thank you for your patience. The issue has now been resolved. This thread will now be closed.

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Update @ 09/06/2018 08:13PM

Dear Esteemed Customers,

We are aware of the current issues with dotNG domains. This is due to communication issues with the dotNG registry and it currently affects the following

• Ability to register or renew dotNG domains
• Ability to modify contact details or change nameservers of dotNG domains

We are in touch with the dotNG registry and you will be notified once we have updates. We appreciate your patience in the interim.

Regards.

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Update @ 08/06/2018 01:35PM

The issue has been resolved. We appreciate your patience and understanding.

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Dear Esteemed Customers,

We are aware of issues concerning dotNG domains. This is due to communication issues with the dotNG registry. This currently affects the following

• Ability to register or renew dotNG domains
• Ability to search for available dotNG domains on our website
• Ability to modify contact details or change nameservers of dotNG domains

We are currently in touch with the dotNG registry and will update this thread once we have more information. We appreciate your patience in the interim.

Regards

Customer Support Team

Update @ 05/06/2018 13:10PM

Thank you for your patience. So far, we can confirm everything works perfectly. This thread will now be closed.

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Dear Esteemed Customers,

We are aware that sites on Falcon server were not loading. The issue has been worked on and currently, the sites are loading fine. However, we are monitoring the sites for stability. We appreciate your patience and apologize for any inconvenience that may have been caused.

Regards

Customer Support Team

Update @ 30/05/2018 13:34PM

Thank you for your patience. This isue has now been resolved and we can confirm everything works perfectly. This thread will now be closed.

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Dear Esteemed Customers,

We are currently experiencing issues with our website, www.whogohost.com. These issues are preventing the website from loading. We are currently working on this and we will update this thread once we have more information.

We apologise for any inconvenience and appreciate your patience.

Customer Support

Update @ 19/05/2018 09:00PM

Thank you for your patience. We have monitored the server and confirmed everything works perfectly. This thread will be closed as the maintenance is finally completed.
Update @ 18/05/2018 12:00AM
The maintenance has been completed and we have confirmed all websites load fine without issues. Thank you for your patience and understanding through the process. We are currently monitoring the server.

However, if you are experiencing any issues with your website. Feel free to contact us so we can check further. We will get back to you with further updates shortly.

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Update @ 18/05/2018 11:00PM
The maintenance is underway. We will get back to you on this thread with further updates. Thank you for your patience and understanding.

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Dear Esteemed Customers,

We will like to inform you of an emergency maintenance on the Whogohost server between the hours of 11:00PM and 1:00AM. There would be a downtime during this period but we do not expect downtime beyond 60 minutes. We apologize for any inconvenience this downtime may cause and assure you that this is necessary to avoid future issues.

We will update this thread once we have more information about this maintenance.

UPDATE @ 17/05/2018 12:00PM
The maintenance has been completed successfully without any issues. This thread will now be closed. Thank you for your patience and understanding through the process.

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UPDATE @ 16/05/2018 02:00AM
Thanks for your understanding so far. The maintenance process has now been completed and all sites are loading fine. We are currently monitoring the server.
Your patience is well appreciated.

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UPDATE @ 15/05/2018 11:00PM

The maintenance process is proceeding now as scheduled. We will update this thread once we have more information. We appreciate your patience in the interim.

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Update @ 15/05/2018 02:30PM

Dear Esteemed Customers,

We would like to inform you that we will be having another maintenance activity on the Swallow server between the hours of 11:00PM 15/08/2018 and 1:00AM 16/05/2018. There would be a downtime during this period, however, the downtime is not expected to be beyond 60 minutes. We urge your patience and sincerely apologize for any inconvenience the downtime may cause. We assure you that this maintenance process is necessary to avoid future issues.

This thread will be updated as we have more information about this maintenance.

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Update @ 15/05/2018 07:39AM

Thank you for your patience. All sites are loading fine now and we are done with the maintenance. We are currently monitoring the server. We appreciate your patience and understanding.

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Dear Esteemed Customers,

We will like to inform you of an emergency maintenance on the Swallow server between the hours of 1:00AM and 3:00AM. There would be a downtime during this period but we do not expect downtime beyond 60 minutes. We sincerely apologize for any inconvenience this downtime may cause and assure you that this is necessary to avoid future issues.

We will update this thread once we have more information about this maintenance.

Update @ 08/05/2018 12:00PM
The maintenance has been completed successfully without any issues. This thread will now be closed. Thank you for your patience and understanding through the process.

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Update @ 05/05/2018 07:51AM

Thank you for your patience. All sites are loading fine now and we are done with the maintenance. We are currently monitoring the server. We appreciate your patience and understanding.

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Dear Esteemed Customers,

We will like to inform you of an emergency maintenance on the Kiwi server that will run for about 60 minutes but we do not expect downtime beyond 15 minutes. We sincerely apologize for any inconvenience this downtime may cause and assure you that this is necessary to avoid future issues.

We will update this thread once we have more information about this maintenance.

We have been informed about an ongoing emergency maintenance from the .NG registry. This means that .NG domain registrations and renewals MAY fail during this period.

UPDATE (28/04/2018 06:50AM)

The maintenance is complete and all servers are now up and running. Thank you for your patience.

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UPDATE (27/04/2018 10:19PM)

The maintenance process has begun. We do appreciate your patience during this time.

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Dear Esteemed Customers,


This is to notify you that there will be a scheduled maintenance on all our Local servers.


The maintenance activity includes Cloud Infrastructure Patch Update and Firewall Restart.

Start date and time: 27/04/2018 10:00:00 PM

End date and time: 28/04/2018 6:00:00 AM

Impact: During this process, there will be Loss of Access to VMs for 30 minutes.

You will be duly informed before commencement and upon completion of the exercise.

Thank you for your cooperation and continued understanding.


Kind regards.

Customer Service Team

We noticed a technical issue on accounts hosted on this server and this is causing websites to load slowly. We are currently working on getting this resolved as soon as possible. We apologize for any inconvenience this might cause.

Your patience and understanding are well appreciated.

Regards

Customer Service Team

Update @04/05/2018 08:52PM

We are pleased to inform you that the issue has been resolved successfully.

We sincerely do appreciate your patience and understanding.

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Update @02/05/2018 09:52AM

Thank you for your patience and understanding so far. The issue has been resolved but we are still monitoring it from our end. We will close this tread once we consider it finally resolved.

Thank you for your understanding.

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Update @01/05/2018 12:00PM

Thank you for your patience and understanding so far. We are still working tirelessly on resolving the issue. We appeal for further patience while we work on resolving the issue.

Your patience is well appreciated.

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Update @29/04/2018 07:00AM

We really do appreciate your patience so far. We are still working towards getting the issue resolved.

We sincerely apologize for any inconveniences this might have caused.

Your patience is well appreciated.

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Update @28/04/2018 11:06AM

Thanks for your patience thus far. We are working tirelessly towards getting the issue resolved as soon as possible. We sincerely apologize for any inconveniences this might have caused.

Thank you for your understanding.

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Update @27/04/2018 12:24PM

Thanks for your patience and understanding so far. We are still working on a resolution for the issue.

We do apologize for any inconveniences this might have caused.

Your patience is well appreciated.

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Update @26/04/2018 10:52AM

We appreciate your patience and understanding. We are still working on a resolution for the issue. Once again, we apologize for the inconveniences this might have caused.

Thank you for your understanding.

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Dear Customers,

We have received some complaints about being unable to edit sites on Sitebuilder. We are currently investigating this issue. We apologize for any inconveniences this may be causing.

Regards

Customer Service Team